Privacy Policy

We collect information you provide directly to us when you register, create an account, book a delivery, contact support, or use any other feature of the Waybill Services platform. This may include your full name, phone number, email address, profile photo, business name (for business accounts), delivery addresses, item descriptions, vehicle details (for riders), identification and vehicle document images (for riders), and any other information you choose to provide.

We automatically collect certain usage and device information when you use the platform, including your device type, operating system, IP address, app version, and interaction data. Where you use delivery services, we also collect location information necessary to fulfil your delivery, including pickup and drop-off locations, live rider tracking data, and delivery confirmation data such as GPS waypoints, timestamps, photographs and delivery PINs.

We may receive information about you from third parties, such as payment processors (for example, Paystack) where you make a payment through the platform. Such information is limited to what is necessary to process your payment and confirm your transaction.

We use the information we collect to provide, operate, maintain and improve the Waybill Services platform and the delivery services we offer. This includes verifying your identity, creating and managing your account, processing deliveries, calculating delivery fees, communicating with you and with riders, confirming pickups and deliveries, handling customer support requests, preventing fraud and abuse, and complying with our legal obligations.

We use location information solely for the purpose of facilitating deliveries, providing live tracking to customers, and improving the reliability and safety of our service. We do not use location data for any purpose unrelated to the delivery services you request.

We may use your contact details to send you order updates, delivery notifications, security alerts, support messages, and administrative communications relating to your account. Where you have given consent, we may also send promotional communications; you may opt out of these at any time.

We share your information with riders or drivers assigned to your delivery strictly for the purpose of fulfilling that delivery. We use number masking and platform-based communication so that your personal phone number and the rider's personal phone number are not disclosed to each other. Communication between you and a rider takes place within the Waybill platform and is logged for security and customer support purposes.

We do not sell, rent or lease your personal information to third parties for their own marketing purposes. We may share information with service providers who help us operate the platform, process payments, send notifications, host data, or provide customer support, but only on our instructions and under confidentiality obligations.

We may disclose information where we are required to do so by law, in response to valid legal process, or to protect the rights, property or safety of Waybill Services, our users, or the public.

Payments for deliveries are processed through approved payment channels, including Paystack and bank transfer. Payment card details and other sensitive payment information are handled directly by the payment provider and are not stored by Waybill Services. We receive only the confirmation needed to record your payment and update your order status.

Your delivery charges, invoices, and payment history are maintained on the platform for your reference and for administrative purposes.

Live location tracking is used only during active deliveries, and only with the appropriate permissions. Tracking data is used to connect customers with their assigned riders, provide delivery updates, and confirm delivery completion. Tracking data is not retained longer than necessary for these purposes unless needed for dispute resolution, customer support, safety, or legal compliance.

Delivery confirmation records, including GPS waypoints, timestamps, photographs, signatures and delivery PINs, may be retained as evidence of pickup and delivery and to resolve disputes.

Customer support chats, rider-to-customer chats, and related communications made through the Waybill platform are recorded and stored so that our team can provide support, monitor quality, and investigate reported issues or policy violations. By using the platform's communication features, you consent to such recording for these purposes.

You must not use the platform's communication features to share personal contact details, arrange private deliveries, or attempt to bypass the Waybill platform. We monitor communications for such activity and may take action where we find violations.

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security, but we will do our best to protect the information we hold about you.

We retain your account information and delivery records for as long as your account is active and for a reasonable period thereafter, unless a longer retention period is required by law or needed for dispute resolution, audit, or legitimate business purposes. When information is no longer needed, we delete or anonymise it in accordance with our retention practices.

Depending on your location and the circumstances, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information where there is no legal or business reason to retain it, restrict or object to certain processing, and receive your information in a portable format where technically feasible.

To exercise these rights, contact us at the email or phone number listed in this policy. We will respond in line with applicable data protection laws, including the Nigeria Data Protection Act.

The Waybill Services platform is not intended for use by children. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Where we make material changes, we will notify users through the platform or by other reasonable means. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.